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Eye Doctor's Optical Outlet Complaint - Optical Outlet Venice
Eye Doctor's Optical Outlet Complaint

Eye Doctor's Optical Outlet Complaint

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Optical Outlet Venice


DO NOT USE THEM!. Customer Service: F Knowledge: F Honesty: F
It took over 3wks. to get my new glasses, not the 1 or 1 1/2 they promised. When I called to check if they were in after 3 weeks, they said yes. I went in and they were not there. The staffer picked up the phone and went into the back ( hmm?) to check on them. Returned and said if they pass inspection they'd be sent out the next day. When I asked why I was told they were in, she said it was a phone service that took my call. I left the store and stood out front and made the same call, asking if they were in the store or a phone service ( spoke to the same person ). Yes, it was the store!!! Lies! My glasses did come in the following day. The staffer offered nothing in the way of adjustments until I asked for them, but my glasses still leave red marks on the sides of my nose and hurt behind the ears. After paying well over $400, the glasses I wanted ( less wide than the ones I have ) are wider, and uncomfortable. It's only about making a sale. I WILL NEVER GO BACK THERE AND I WILL NEVER RECOMMEND THEM TO ANYONE!!! Wish I had come to this site first.


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